Need help?

We're always on hand to help with any questions you might have. Please check the tips below, if your question isn't answered or you need something more, enrolled students can contact use via the course discussion boards, Community. If you're not a student yet, or you'd prefer to email us privately, that's fine too. Find our contact info below.

  • How do I access the classes I've bought?

    Sign in. Click on My Dashboard from the top menu and you'll see all the classes you have access to. You can search for one by keyword, or filter.

  • How do I update my personal details?

    Sign in. Click on your name in the top menu and My Account. From here you can update your details, check you order history, update your password and notifications.

  • How do I add my photo to my profile?

    You can upload an image to your profile that will appear alongside your posts in the Community. We love to put a face to name, but you could also upload a photo of your latest work, or your pet, we'd love that too! Go to your account profile (click you name in the top menu, My Account), then click to upload a photo. Choose one from your device and don't forget to save. You can change your photo any time.

  • Can I access the courses and workshops on my phone or iPad?

    Yes, you can access the workshops and courses on any internet connected device.

  • How do I get into the Community?

    Access to the Community is included with all of our courses and workshops. Sign in. Go to My Dashboard and click Community from the list of your classes (it will always be the top one).

  • What is the Community?

    The Community is a shared space for all our students to connect, share ideas and inspiration, ask questions and find extra information. Linda and I post there often, and we'd encourage you to do the same. Share details of a great exhibition you've just visited, a brilliant art book you've found, or photos of your latest work in progress.

  • Can I download the courses?

    You will need to be online to view the videos as they are streamed to your device. Some of the courses and workshops also include PDF documents. You can download these and print them if you want to. Please note, all course materials are provided for the use of the enrolled student only. Do not share them, it's not fair.

  • On your old site I had some Classroom Credits which I hadn't used. Where are they now?

    This new site doesn't use Classroom Credits, but that account balance is not lost. We can provide you with a discount voucher to use here instead which works in much the same way.

  • How to I ask a question about a course/workshop activity?

    When you are in the course click the Discussions button. You'll find it near the top right (it's navy blue in colour). That'll open the Discussions pane and you can post your question there. Either Linda, me, or one of your fellow students will be able to respond, just like in a real class. You might also want to share photos of your work in progress and completed projects. We'd love that!

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